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|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|At Aromaland we want you to be 100% satisfied with your purchase! If you have a question or problem about your purchase please contact us before returning your item as we may be able to resolve it. Under our return policy you can return any item in new condition to Aromaland within 60 days for a refund to your method of payment. To return an item to our company, please follow the steps below.
1. Pack the items you wish to return and send them to the address below. Please make sure you pack the items so they will arrive in saleable condition. If items are broken we will not be able to process your refund.
2. Make sure you include a copy of your packing slip, or write down your full contact details.
3. Make sure you insure your order, as are unable to issue refunds for items that customers have sent back to us and never received by Aromaland Inc.
4. Once your return is received it will be processed within 7 to 10 days. Your refund will be credited back to the credit card you used when making your purchase. Please allow two billing cycles for your account to be credited.
Send all returns to:
1326 Rufina Circle
Santa Fe, Nm 87507
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|